✓ OUR COMMITMENT TO YOU
We stand behind our product 100%. That's why we offer a straightforward 30-Day Money-Back Guarantee on your $67 Lifetime Deal purchase.
Try Snowie.ai risk-free. If you're not completely satisfied within 30 days AND you haven't actively used the software, we'll refund your entire $67 payment. No hassle, no questions asked.
📌 Refund Policy at a Glance
✅ Eligible for Refund:
- • Within 30 days of purchase
- • Haven't used the software
- • Initial subscription only
- • Full refund guarantee
❌ NOT Eligible:
- • After 30 days
- • Software was used
- • Credit purchases
- • Upsells & add-ons
⚡ Processing Time:
- • Review: 1-2 days
- • Initiation: 2-3 days
- • Bank: 5-10 days
- • Total: 7-15 days
📋 Table of Contents
1. 30-DAY MONEY-BACK GUARANTEE
When you purchase Snowie.ai's $67 Lifetime Deal, you have 30 full days from the date of purchase to evaluate our platform risk-free. If during this time you decide that Snowie.ai is not the right fit for your business AND you haven't actively used the software, you can request a full refund of your $67 payment.
Key Points:
- ✓ 30 Days: You have a full month to evaluate
- ✓ Full Refund: 100% of your $67 lifetime payment
- ✓ No Questions Asked: Simple process
- ⚠ Condition: Software must not have been used
What "Unused" Means
✓ Software Considered "UNUSED" If:
- No AI agents created or configured
- No voice calls or conversations processed
- No widgets embedded on websites
- No knowledge bases created
- No integrations set up
- No client subaccounts created
- Account login only (viewing dashboard is OK)
❌ Software Considered "USED" If:
- You've created AI agents
- Voice calls have been processed
- Widgets have been embedded
- Knowledge bases uploaded
- Credits consumed
- Integrations activated
- Leads captured or appointments booked
2. REFUND ELIGIBILITY CRITERIA
Eligible Purchases
| Purchase Type | Eligible? | Conditions |
|---|---|---|
| $67 Lifetime Deal | ✓ YES | Within 30 days, software unused |
| Credit Purchases | ✗ NO | All credits are final sale |
| Upsells & Add-ons | ✗ NO | All upsells are final sale |
Time Requirements
30-Day Window:
- Requests must be submitted within 30 calendar days
- Purchase date = payment confirmation date
- Requests on day 31+ will NOT be eligible
3. NON-REFUNDABLE ITEMS
⚠️ The Following Are NOT Eligible for Refunds
Credit Purchases - NO REFUNDS
❌ All credit purchases are FINAL and NON-REFUNDABLE
- Starter, Professional, Enterprise credit packages
- One-time credit top-ups
- Auto-recharge credits
- Bulk credit purchases
Why: Credits represent consumable digital resources with real operational costs.
Upsells and Add-Ons - NO REFUNDS
❌ All upsells are FINAL and NON-REFUNDABLE
- Additional knowledge bases
- Additional client subaccounts
- Premium features
- Integration packages
- Custom services
Subscription Renewals - NO REFUNDS
❌ Not Applicable - Lifetime Deal Has No Renewals
Since you're purchasing a lifetime deal, there are no recurring charges or renewals. You pay once ($67) and own it for life.
The 30-day guarantee applies ONLY to your initial $67 payment.
Used Services - NO REFUNDS
❌ If you've used the software, NO refund
Any account that created agents, processed calls, or consumed credits is ineligible.
Summary Table
| Item/Service | Refundable? |
|---|---|
| Initial Subscription (Unused) | ✓ YES |
| Initial Subscription (Used) | ✗ NO |
| Credit Purchases | ✗ NO |
| Upsells & Add-Ons | ✗ NO |
| Subscription Renewals | ✗ NO |
| Third-Party Services | ✗ NO |
4. HOW TO REQUEST A REFUND
Step-by-Step Process
Method 1: Email (Recommended)
Step 1: Send email to:
- To: [email protected] or [email protected]
- Subject: "Refund Request - [Your Name]"
- From: Your account email
Step 2: Include:
- Full name
- Account email
- Purchase date
- Reason (optional)
- Confirmation software wasn't used
Step 3: Wait for verification (1-2 days)
Step 4: Receive approval/denial (2-3 days)
Method 2: Phone
- Call: +1 (647) 371-0602
- Hours: Monday-Friday, 9 AM - 5 PM EST
- Ask for: Billing Department
Sample Email
Subject: Refund Request - John Smith
Dear Snowie.ai Support,
I am requesting a refund under your 30-day guarantee.
Account Details:
- Name: John Smith
- Email: [email protected]
- Purchase Date: October 15, 2025
I confirm I have NOT used the software (no agents, calls, or features activated).
Thank you,
John Smith
5. REFUND PROCESSING & TIMELINE
All refunds are processed through Stripe to your original payment method.
Complete Timeline
| Stage | Timeframe | What Happens |
|---|---|---|
| Request Received | Immediate | Automated acknowledgment |
| Verification | 1-2 business days | Account review |
| Decision | 2-3 business days | Approval/denial email |
| Refund Initiated | 24 hours | Processed via Stripe |
| Bank Processing | 5-10 business days | Funds in your account |
| TOTAL | 7-15 days | Full process complete |
Important Notes:
- Refunds go to original payment method only
- Cannot redirect to different cards/accounts
- Same currency as original purchase
- Account deactivated after refund approval
- All data permanently deleted
6. SUBSCRIPTION CANCELLATION (NO REFUND)
Important: Cancellation ≠ Refund
| Action | What It Does | Money Back? |
|---|---|---|
| Refund | Get money back for current period | ✓ YES (if eligible) |
| Cancellation | Stop future billing only | ✗ NO |
How to Cancel
Via Account:
- Log into snowie.ai
- Go to Billing > Subscription
- Click "Cancel Subscription"
- Confirm cancellation
Via Email: [email protected]
After Cancellation:
- ✓ Keep access until period ends
- ✓ No future charges
- ✓ Auto-renewal disabled
- ✓ Can reactivate anytime
Remember:
- ❌ NO refund for current period
- ⚠ Export data before expiration
- ⚠ Data deleted after account expires
7. CONTACT INFORMATION
Refund Requests
Email: [email protected] or [email protected]
Phone: +1 (647) 371-0602
Hours: Monday-Friday, 9 AM - 5 PM EST
Company Information
Snowie.ai
181 Dundas Street East
Toronto, ON, Canada
General: [email protected]
Support: [email protected]
Billing: [email protected]
Response Times
- Refund requests: 24hr acknowledgment, 2-3 days decision
- Billing questions: 1-2 business days
- General support: 24-48 hours
ACKNOWLEDGMENT & AGREEMENT
BY PURCHASING SNOWIE.AI, YOU ACKNOWLEDGE AND AGREE TO THIS REFUND POLICY.
You specifically agree to:
- 30-day guarantee applies ONLY if software not used
- ALL credit purchases are FINAL and non-refundable
- ALL upsells and add-ons are FINAL and non-refundable
- Renewals after 30 days are NOT refundable
- Refunds only for INITIAL subscription purchase
- "Unused" means no agents, calls, or active usage
- Requests must be within 30 calendar days
- Refunds to original payment method only
- Processing takes 7-15 business days
- Account deactivated and data deleted after refund
⚠️ IF YOU DO NOT AGREE, DO NOT PURCHASE OUR SERVICES.