⚠️ IMPORTANT NOTICE
This Privacy Policy explains how Snowie.ai collects, uses, discloses, and protects your personal information when you use our AI voice agent platform and related services.
BY USING OUR SERVICES, YOU AGREE TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE, PLEASE DO NOT USE OUR SERVICES.
For users in the European Union, United Kingdom, California, and Canada, specific rights and provisions apply as detailed in the relevant sections below.
📌 Quick Summary - Key Points
🔒 Your Data Security:
We encrypt all data and never store credit card information. Stripe handles all payments securely.
🎯 What We Collect:
Account info, usage data, AI agent configurations. We don't collect sensitive personal data.
🤝 How We Use It:
To provide services, improve AI models, ensure security. Never sold to third parties.
✅ Your Rights:
Access, delete, correct, or export your data. Opt-out of marketing anytime. Full control.
🌐 International:
GDPR, CCPA, PIPEDA compliant. Special rights for EU, UK, California, and Canada users.
📧 Contact Us:
[email protected] for any privacy questions or concerns.
📋 Table of Contents
- 1. Introduction
- 2. Information We Collect
- 3. How We Collect Information
- 4. How We Use Your Information
- 5. How We Share Your Information
- 6. Payment Information and Stripe
- 7. Data Retention
- 8. Data Security
- 9. Your Privacy Rights
- 10. GDPR Rights (EU/UK)
- 11. CCPA Rights (California)
- 12. PIPEDA Rights (Canada)
- 13. Cookies and Tracking
- 14. Third-Party Services
- 15. International Data Transfers
- 16. White-Label Relationships
- 17. AI and Automated Decisions
- 18. Children's Privacy
- 19. Do Not Track Signals
- 20. Data Breach Notification
- 21. Marketing Communications
- 22. Third-Party Links
- 23. Changes to This Policy
- 24. Contact Information
1. INTRODUCTION
1.1 About Snowie.ai
Snowie.ai is a white-label AI voice agent platform that enables users to create, customize, and deploy AI-powered voice agents for lead generation, customer service, and appointment booking. Our platform is designed as a Software as a Service (SaaS) solution that operates on a white-label basis, allowing users (agencies and businesses) to resell our services to their clients under their own brand.
1.2 Scope of This Policy
This Privacy Policy applies to:
- 🌐 Our website (snowie.ai)
- 💻 Our AI voice agent platform
- 📱 Our mobile and desktop applications
- 🔌 Our API services
- ⚡ Any related services, features, or content we offer
1.3 Who We Are
Legal Entity: Snowie.ai
Business Address: 181 Dundas Street East, Toronto, ON, Canada
Contact Email: [email protected]
Privacy Email: [email protected]
Phone: +1 (647) 371-0602
1.4 Our Commitment to Privacy
We are committed to:
- ✅ Transparency about our data practices
- ✅ Protecting your privacy and personal information
- ✅ Complying with applicable privacy laws worldwide
- ✅ Empowering you with control over your data
- ✅ Using your data responsibly and ethically
🛡️ Your Privacy Matters: We believe privacy is a fundamental right. This policy explains in plain language how we handle your information, what rights you have, and how you can exercise them.
2. INFORMATION WE COLLECT
We collect various types of information to provide and improve our services. The information we collect falls into several categories:
2.1 Account and Profile Information
When you create an account with Snowie.ai, we collect:
- Personal Identification Information: Full name, Email address, Phone number, Username
- Business Information: Company name, Job title or role, Business address, Business website
- Account Credentials: Password (stored in encrypted/hashed format), Security questions, Two-factor authentication settings
- Profile Preferences: Account settings, Language preferences, Time zone, Notification preferences, Profile picture (optional)
2.2 Payment and Billing Information
IMPORTANT: WE DO NOT STORE CREDIT CARD INFORMATION
All payment card data is processed and stored exclusively by Stripe, our third-party payment processor, in compliance with PCI-DSS standards. We never have access to your complete credit card numbers.
What we do collect and store:
- Billing name and address
- Transaction history and receipts
- Invoice information
- Subscription status and credit balance
- Payment method type (e.g., "Visa ending in 1234")
- Stripe Customer ID (a reference number)
- Purchase history and dates
2.3 Technical and Device Information
We automatically collect technical information when you access our services:
- Device Information: Device type, Operating system, Browser type and version, Screen resolution, Device identifiers
- Network Data: IP address, ISP, Geographic location (approximate), Time zone
- Usage Data: Log files, Pages visited, Clickstream data, Search queries, Error logs
2.4 Platform Usage Information
We collect information about how you use our platform:
- AI Agent Data: Configurations, Voice settings, Knowledge base content, Custom scripts, Widget customizations, Branding elements
- Usage Analytics: Features used, Credits consumed, API calls, Session duration, Conversation statistics, Performance metrics
- User-Generated Content: Files uploaded, Knowledge base articles, Custom prompts, Training data
2.5 White-Label Data (Multi-Tier)
As a white-label platform, we process data on behalf of our users:
- End Client Information: Contact and business information of your clients
- End-User Conversation Data: Conversations with AI agents, Voice recordings (if enabled), Contact information collected
Important: For End Client and End-User data, our users and their End Clients are the data controllers, and Snowie.ai acts as a data processor.
2.6 What We Do NOT Collect
We want to be clear about what we don't collect:
- ❌ Complete credit card numbers (handled by Stripe)
- ❌ CVV/CVC codes (handled by Stripe)
- ❌ Social Security Numbers or government IDs
- ❌ Health information (unless voluntarily provided)
- ❌ Sensitive personal data (race, religion, sexual orientation)
- ❌ Information from children under 18
3. HOW WE COLLECT INFORMATION
3.1 Information You Provide Directly
You provide information when you:
- Create an account or register
- Complete your profile
- Purchase credits or subscribe
- Configure AI agents
- Contact support
- Participate in surveys
- Subscribe to newsletters
3.2 Information Collected Automatically
We automatically collect information through:
- Cookies and Similar Technologies: Small data files stored on your device
- Web Beacons and Pixels: Track page views and email opens
- Log Files: Server logs recording your activities
- Analytics Tools: Google Analytics and similar services
- Error Tracking: Tools that capture bugs and errors
3.3 Information from Third Parties
We may receive information from:
- Payment Processors: Stripe (transaction status)
- Authentication Services: OAuth providers (Google, Microsoft)
- Analytics Providers: Google Analytics, Mixpanel
- Business Partners: Referral partners
- Public Sources: Publicly available business information
4. HOW WE USE YOUR INFORMATION
4.1 To Provide and Maintain Our Services
- Create and maintain your account
- Authenticate your identity
- Provide AI voice agent functionality
- Process and store your configurations
- Enable white-label customization
- Manage your credits and usage
- Deliver customer support
- Send transactional communications
4.2 To Process Payments
- Process purchases through Stripe
- Manage billing and invoicing
- Maintain transaction records
- Detect and prevent payment fraud
4.3 To Improve Our Services
- Analytics: Analyze usage patterns, Understand user interactions, Identify improvements
- Product Development: Develop new features, Improve existing features, Test new features (A/B testing), Optimize performance
- AI Model Training: Train and improve AI models, Enhance voice recognition, Improve natural language processing, Develop better conversation flows
4.4 For Security and Fraud Prevention
- Detect and prevent security threats
- Monitor for suspicious activities
- Protect against cyberattacks
- Detect fraudulent transactions
- Investigate security incidents
- Prevent abuse of our services
4.5 For Marketing (With Your Consent)
- Send promotional emails about new features
- Provide product updates and announcements
- Send newsletters and insights
- Invite you to webinars and events
- Personalize your experience
- Display targeted advertisements
Note: You can opt out of marketing communications at any time. See Section 21 for details.
4.6 Aggregated and Anonymized Data
We may use aggregated or anonymized data (data that cannot identify you) for:
- Statistical analysis
- Industry research and reports
- Public communications about platform usage
- Business intelligence
This anonymized data is not considered personal information and can be used without restriction.
6. PAYMENT INFORMATION AND STRIPE
CRITICAL: WE DO NOT STORE YOUR CREDIT CARD INFORMATION
All payment card data is processed and stored exclusively by Stripe, Inc., our PCI-DSS compliant payment processor.
6.1 What Happens When You Make a Payment
- You enter your payment information on our checkout page
- This information is sent directly to Stripe via secure, encrypted connection
- Stripe processes the payment and stores your card information securely
- We receive only:
- A transaction confirmation
- Last 4 digits of your card
- Card type (Visa, Mastercard, etc.)
- A Stripe Customer ID (reference number)
- We NEVER see or store your complete card number or CVV/CVC code
6.2 Stripe's Privacy and Security
Stripe's data handling is governed by:
- Stripe Privacy Policy: https://stripe.com/privacy
- Stripe Terms of Service: https://stripe.com/legal
- PCI-DSS Level 1 Certification: Highest security standard
6.3 What We Store About Payments
We store only:
- Billing name and address
- Transaction history (date, amount, status)
- Invoice records
- Subscription status and credit balance
- Payment method type and last 4 digits
- Stripe Customer ID
9. YOUR PRIVACY RIGHTS
9.1 Universal Rights (All Users)
Regardless of your location, you have the right to:
Access and Transparency:
- ✅ Request information about what personal data we collect
- ✅ Understand how we use your data
- ✅ Know who we share your data with
- ✅ Access this Privacy Policy at any time
Account Control:
- ✅ Update your account information
- ✅ Modify your preferences and settings
- ✅ Close your account
- ✅ Export your data (where technically feasible)
Communication Control:
- ✅ Opt out of marketing communications
- ✅ Choose communication preferences
- ✅ Unsubscribe from newsletters
9.2 How to Exercise Your Rights
Via Email:
- Privacy inquiries: [email protected]
- Data requests: [email protected]
- Subject line: "Privacy Rights Request"
Via Account Settings:
- Log into your account
- Navigate to Settings > Privacy
- Manage your preferences and data
Via Phone: +1 (647) 371-0602
9.3 Response Time
- We respond to requests within 30 days (or as required by applicable law)
- Complex requests may take up to 60 days with explanation
- We will verify your identity before processing requests
10. GDPR RIGHTS (EU AND UK USERS)
If you are in the European Union or United Kingdom, you have additional rights under GDPR:
Your GDPR Rights:
- Right to Access: Obtain confirmation and copy of your personal data
- Right to Rectification: Correct inaccurate personal data
- Right to Erasure ("Right to be Forgotten"): Request deletion of your data
- Right to Restriction: Limit processing of your data
- Right to Data Portability: Receive data in machine-readable format
- Right to Object: Object to certain processing activities
- Right to Withdraw Consent: Withdraw consent at any time
- Right to Lodge Complaint: File complaint with supervisory authority
Data Protection Officer
DPO Contact: [email protected]
Address: Snowie.ai, Attn: Data Protection Officer, 181 Dundas Street East, Toronto, ON, Canada
Right to Lodge a Complaint
If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority.
EU Residents: Contact your national data protection authority
UK Residents: Contact the Information Commissioner's Office (ICO)
We encourage you to contact us first so we can address your concerns directly.
11. CCPA RIGHTS (CALIFORNIA USERS)
If you are a California resident, you have specific rights under CCPA/CPRA:
Your California Privacy Rights:
- Right to Know: What personal information we collect and how we use it
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt-out of sale or sharing (we don't sell data)
- Right to Correct: Correct inaccurate personal information
- Right to Non-Discrimination: Not be discriminated against for exercising rights
Important Declaration
- ✓ We do NOT sell personal information
- ✓ We do NOT share personal information for behavioral advertising
- ✓ We have NOT sold or shared personal information in the past 12 months
How to Exercise Your California Rights
Email: [email protected]
Subject: "California Privacy Rights Request"
Phone: +1 (647) 371-0602
Response Time: 45 days (may extend to 90 days for complex requests)
16. WHITE-LABEL AND MULTI-TIER DATA RELATIONSHIPS
16.1 Understanding Our White-Label Model
Snowie.ai operates as a white-label platform with multiple tiers:
Tier 1: Snowie.ai (Platform Provider)
- We provide the technology platform
- We act as a data processor for certain data
- We act as a data controller for platform operations
Tier 2: Users (Agencies/Businesses/Resellers)
- Our direct customers who use our platform
- They act as data controllers for their End Clients
- They resell services under their own brand
Tier 3: End Clients
- Clients of our Users
- They act as data controllers for their End-Users
- They use AI agents created by Users
Tier 4: End-Users
- Individuals who interact with AI agents
- Data subjects whose conversations are recorded
- Have direct relationship with End Clients, not Snowie.ai
16.2 Responsibilities
Snowie.ai's Responsibilities:
- ✅ Provide secure platform infrastructure
- ✅ Implement technical and organizational security measures
- ✅ Comply with data processing instructions from Users
- ✅ Assist Users with their GDPR compliance
- ✅ Notify Users of data breaches
User Responsibilities:
- ✅ Maintain their own privacy policy for End Clients
- ✅ Obtain necessary consents from End Clients and End-Users
- ✅ Comply with privacy laws applicable to their jurisdiction
- ✅ Respond to End Client and End-User privacy rights requests
- ❌ NOT access End Client data without authorization
- ❌ NOT contact End-Users without End Client consent
17. AI AND AUTOMATED DECISION-MAKING
17.1 Use of Artificial Intelligence
Our platform is built on AI and machine learning. We want to be transparent about how AI is used:
17.2 How We Use AI
- AI Voice Agents: Generate conversational responses, Process natural language, Match queries with knowledge, Book appointments
- AI Model Training: Use conversation data to improve models, Train for better accuracy, Enhance voice recognition, Improve natural language understanding
- Platform Optimization: Predict usage patterns, Detect anomalies and security threats, Personalize user experience
17.3 Data Used for AI Training
What Data We Use:
- Conversation logs between AI agents and End-Users
- User interactions with the platform
- Conversation patterns (successful and unsuccessful)
- Knowledge base content (with permission)
- Voice recordings (when enabled)
How We Protect Privacy:
- ✅ Anonymization: Remove personally identifiable information
- ✅ Aggregation: Combine data from multiple users
- ✅ Synthetic Data: Generate artificial training data
- ✅ Opt-Out: Users can opt-out of data training use
17.4 Your Rights Regarding Automated Decisions
Right to Human Intervention (GDPR Article 22):
- You can request human review of automated decisions
- You can express your point of view
- You can contest the decision
How to Request Human Review:
- Email: [email protected] or [email protected]
- Subject: "Request for Human Review"
- Describe the automated decision and your concerns
- We will review within 7-14 business days
17.5 Opting Out of AI Training
How to Opt-Out:
- Email: [email protected]
- Subject: "Opt-Out of AI Training"
- Include your account email
- Specify what data should not be used
Impact: Your conversation data won't be used for future training. Does not affect current AI functionality.
24. CONTACT INFORMATION
24.1 Privacy Inquiries
Data Subject Rights Requests:
Email: [email protected]
Subject: "Data Rights Request - [Your Request Type]"
24.2 Company Contact Information
Snowie.ai
Address:
181 Dundas Street East
Toronto, ON
Canada
Email Contacts:
- General: [email protected]
- Privacy: [email protected]
- Security: [email protected]
- Legal: [email protected]
- DPO: [email protected]
Phone: +1 (647) 371-0602
Hours: Monday-Friday, 9 AM - 5 PM EST
24.3 Response Times
We aim to respond promptly to all inquiries:
- Privacy inquiries: Within 10 business days
- Data subject rights requests: Within 30 days (may extend to 60 days for complex requests)
- Security concerns: 24 hours acknowledgment, investigation follows
- General inquiries: Within 3-5 business days
- Support requests: Within 24-48 hours
ACKNOWLEDGMENT & CONSENT
BY USING SNOWIE.AI'S SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS PRIVACY POLICY.
✓ You specifically acknowledge and agree to:
- Our comprehensive data collection practices as described above
- Our use of cookies and tracking technologies to enhance your experience
- Our sharing of information with trusted service providers
- International data transfers with appropriate safeguards
- Use of data for AI model training to improve our services (with opt-out option available)
- White-label data relationships and your responsibilities as a user
- Our robust security measures and inherent limitations
- Your extensive privacy rights and clear processes to exercise them
- Our strict no-sale policy for personal information
- That Stripe exclusively handles all payment card information (we never store it)
🌍 International Users:
EU/UK Users: You specifically consent to international data transfers to Canada and the United States under appropriate safeguards including Standard Contractual Clauses.
White-Label Users: You acknowledge your responsibilities as a data controller for End Client and End-User data, including maintaining your own privacy policies and obtaining necessary consents.
⚠️ IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, YOU MUST NOT USE OUR SERVICES.
Effective Date: November 2, 2025
Last Updated: November 2, 2025
Version: 1.0
© 2025 Snowie.ai. All rights reserved.